My discount doesn't work

Athlete Support - Rich Houseman -

If your shopping cart price does not reflect your discount, we suggest double checking these things...

1. Make sure you entered the correct code

2. Make sure your program hasn't expired

3. Carefully, re-read your contract. There may be product or quantity exclusions.


If you have gone through all these steps and are still having issues please submit a ticket to our support team and one of our team members will assist you. 

Please be sure to provide them with the following details on your order.

  • Hookit Displayname:
  • Store/brand:
  • Specific items you are trying to use the code for (Product Name/Style):
  • What error or message are you receiving:

If possible please provide screenshots!




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